更改违规项

src/inspect_report/api/dataapi.py

@@ -10,7 +10,6 @@ from config.config import TABLE_PRE
 from django.http import HttpResponse
 import logging
 from pypinyin import Style, pinyin
-from django.core.paginator import Paginator, EmptyPage, PageNotAnInteger
 import csv
 import codecs
 from django.utils.http import urlquote
@@ -262,18 +261,24 @@ class DataApi(viewsets.ViewSet):
             if agent_name:
                 session_condition['agentName'] = agent_name
             checks = tn.objects.filter(**session_condition).values('id', 'createdAt', 'agentName', 'extra', 'taskId',
-                                                                   'remainTime', 'scoreItemRecord', 'sessionId')
+                                                                   'remainTime', 'startTime', 'closeTime',
+                                                                   'scoreItemRecord', 'sessionId')
             for check in checks:
                 result = check['scoreItemRecord']
                 t_name = task_name_dict[check['taskId']]
                 total_score = 100
                 extra = json.loads(check['extra'])
+                remain = 0
+                if check['startTime'] and check['closeTime']:
+                    start = datetime.strptime(check['startTime'], '%Y-%m-%d %H:%M:%S').timestamp()
+                    close = datetime.strptime(check['closeTime'], '%Y-%m-%d %H:%M:%S').timestamp()
+                    remain = int(close - start)
                 f_name = extra['filename'] if extra and 'filename' in extra.keys() else ''
                 detail = {'id': check['id'], 'sessionId': check['sessionId'], 'createdAt': check['createdAt'],
                           'area': t_name.split('_')[0], 'agentName': check['agentName'], 'filename': f_name,
-                          'remainTime': check['remainTime'], 'sessionCollectionId': k, 'taskId': check['taskId']}
-                rule_detail = {'fwyy': 10, 'kcb': 10, 'jsy': 5, 'fwtd': 10, 'yssb': 5, 'jysb': 5, 'yycl': 10,
-                               'ywcc': 15, 'yyjlz': 15, 'fwjs': 5, 'wtgbj': 5, 'wzyhfljs': 5, 'wgzlf': 100, 'mgc': 100}
+                          'remainTime': remain, 'sessionCollectionId': k, 'taskId': check['taskId']}
+                rule_detail = {'fwyy': 15, 'kcb': 5, 'jsy': 3, 'fwtd': 5, 'yssb': 5, 'jysb': 5, 'yycl': 10,
+                               'ywcc': 10, 'yyjlz': 10, 'fwjs': 10, 'wtgbj': 2, 'cgjxxhs': 20, 'wgzlf': 100, 'mgc': 100}
                 if result:
                     data = json.loads(result)
                     for d in data:
@@ -303,15 +308,15 @@ class DataApi(viewsets.ViewSet):
         response.write(codecs.BOM_UTF8)
         writer = csv.writer(response)
         # 设置表头
-        header = ['时间', '坐席工号', '文件名', '通话时长(s)', '服务用语(10%)', '开场白(10%)', '结束语(5%)', '服务态度(10%)',
-                  '语速识别(5%)', '静音识别(5%)', '异议处理(10%)', '业务促成(15%)', '预约及流转(15%)', '服务介绍(5%)',
-                  '为提供报价(5%)', '未做优惠费率介绍(5%)', '违规则0分(100%)', '敏感词(100%)', '得分']
+        header = ['时间', '地市', '坐席工号', '文件名', '通话时长(s)', '服务用语(15%)', '开场白(5%)', '结束语(3%)', '服务态度(5%)',
+                  '语速识别(5%)', '静音识别(5%)', '异议处理(10%)', '业务促成(10%)', '预约及流转(10%)', '服务介绍(10%)',
+                  '未提供报价(2%)', '成功件信息核实(20%)', '违规则0分(100%)', '敏感词(100%)', '得分']
 
         writer.writerow(header)
         # 设置表数据
         for r in return_data:
-            row = [r['createdAt'], r['agentName'], r['filename'], r['remainTime'], r['fwyy'], r['kcb'], r['jsy'],
+            row = [r['createdAt'], r['area'], r['agentName'], r['filename'], r['remainTime'], r['fwyy'], r['kcb'], r['jsy'],
                    r['fwtd'], r['yssb'], r['jysb'], r['yycl'], r['ywcc'], r['yyjlz'], r['fwjs'], r['wtgbj'],
-                   r['wzyhfljs'], r['wgzlf'], r['mgc'], r['total_score']]
+                   r['cgjxxhs'], r['wgzlf'], r['mgc'], r['total_score']]
             writer.writerow(row)
         return response

src/inspect_report/api/tasksapi.py

@@ -345,7 +345,8 @@ class TasksApi(viewsets.ViewSet):
             if agent_name:
                 session_condition['agentName'] = agent_name
             checks = tn.objects.filter(**session_condition).values('id', 'createdAt', 'agentName', 'extra', 'taskId',
-                                                                   'remainTime', 'scoreItemRecord', 'sessionId')
+                                                                   'remainTime', 'startTime', 'closeTime',
+                                                                   'scoreItemRecord', 'sessionId')
             paginator = Paginator(checks, page_size)
             total_count += paginator.count
             try:
@@ -360,12 +361,17 @@ class TasksApi(viewsets.ViewSet):
                 t_name = task_name_dict[check['taskId']]
                 total_score = 100
                 extra = json.loads(check['extra'])
+                remain = 0
+                if check['startTime'] and check['closeTime']:
+                    start = datetime.strptime(check['startTime'], '%Y-%m-%d %H:%M:%S').timestamp()
+                    close = datetime.strptime(check['closeTime'], '%Y-%m-%d %H:%M:%S').timestamp()
+                    remain = int(close - start)
                 f_name = extra['filename'] if extra and 'filename' in extra.keys() else ''
                 detail = {'id': check['id'], 'sessionId': check['sessionId'], 'createdAt': check['createdAt'],
                           'area': t_name.split('_')[0], 'agentName': check['agentName'], 'filename': f_name,
-                          'remainTime': check['remainTime'], 'sessionCollectionId': k, 'taskId': check['taskId']}
-                rule_detail = {'fwyy': 10, 'kcb': 10, 'jsy': 5, 'fwtd': 10, 'yssb': 5, 'jysb': 5, 'yycl': 10,
-                               'ywcc': 15, 'yyjlz': 15, 'fwjs': 5, 'wtgbj': 5, 'wzyhfljs': 5, 'wgzlf': 100, 'mgc': 100}
+                          'remainTime': remain, 'sessionCollectionId': k, 'taskId': check['taskId']}
+                rule_detail = {'fwyy': 15, 'kcb': 5, 'jsy': 3, 'fwtd': 5, 'yssb': 5, 'jysb': 5, 'yycl': 10,
+                               'ywcc': 10, 'yyjlz': 10, 'fwjs': 10, 'wtgbj': 2, 'cgjxxhs': 20, 'wgzlf': 100, 'mgc': 100}
                 if result:
                     data = json.loads(result)
                     for d in data:

src/inspect_report/cron.py

@@ -11,10 +11,8 @@ from datetime import datetime, timedelta
 """
 logger = logging.getLogger('app_file')
 score_item_zero = {'违规则零分': 100, '敏感词': 100}
-score_item_service = {'异议处理': 10, '业务促成': 15, '预约及流转': 15, '服务介绍': 5, '6_引导流程_2个场景': 0, '未提供报价': 5,
-                      '未做优惠费率介绍': 5}
-score_item_business = {'结束语': 5, '服务态度': 10, '服务用语': 10, '语速识别': 5, '静音识别': 5, '6_2_引导流程_投诉安抚': 0,
-                       '开场白': 10}
+score_item_service = {'服务用语': 15, '开场白': 5, '结束语': 3, '服务态度': 5, '语速识别': 5, '静音识别': 5}
+score_item_business = {'异议处理': 10, '业务促成': 10, '预约及流转': 10, '服务介绍': 10, '未提供报价': 2, '成功件信息核实': 20}
 
 
 @kronos.register('30 1,8,12 * * *')
@@ -142,8 +140,8 @@ def score_stat(start_date=None, end_date=None):
         for check in checks:
             stat_count += 1
             score_item = json.loads(check['scoreItemRecord'])
-            service_score = 55
-            business_score = 45
+            service_score = 38
+            business_score = 62
             validate_zero = 0
 
             for m in score_item:

src/inspect_report/templates/inspect/seat_check.html

@@ -171,6 +171,10 @@
                 width="180">
 
               </el-table-column>
+              <el-table-column
+                prop="area"
+                label="地市"
+                width="60"> </el-table-column>
               <el-table-column
                 prop="agentName"
                 label="坐席工号"
@@ -190,7 +194,7 @@
                 width="100">
               </el-table-column>
               <el-table-column
-                label="服务类(45%)"
+                label="服务类(38%)"
                 >
                 <el-table-column
                   prop="fwyy"
@@ -224,7 +228,7 @@
                 </el-table-column>
               </el-table-column>
               <el-table-column
-                label="业务类(55%)"
+                label="业务类(62%)"
                 >
                 <el-table-column
                   prop="yycl"
@@ -252,8 +256,8 @@
                   width="100">
                 </el-table-column>
                 <el-table-column
-                  prop="wzyhfljs"
-                  label="未做优惠费率介绍"
+                  prop="cgjxxhs"
+                  label="成功件信息核实"
                   width="140">
                 </el-table-column>
               </el-table-column>

static/inspect/js/seat_check.js

@@ -34,23 +34,23 @@ new Vue({
             yyjlz:'9', 
             fwjs:'10', 
             wtgbj:'11', 
-            wzyhfljs:'12', 
+            cgjxxhs:'12', 
             wgzlf:'13', 
             mgc:'14', 
         }, {
             createdAt: '质检考核权重',
-            fwyy:'10%', 
-            kcb:'10%', 
-            jsy:'5%', 
-            fwtd:'10%', 
+            fwyy:'15%', 
+            kcb:'5%', 
+            jsy:'3%', 
+            fwtd:'5%', 
             yssb:'5%', 
             jysb:'5%', 
             yycl:'10%', 
-            ywcc:'15%', 
-            yyjlz:'15%', 
-            fwjs:'5%', 
-            wtgbj:'5%', 
-            wzyhfljs:'5%', 
+            ywcc:'10%', 
+            yyjlz:'10%', 
+            fwjs:'10%', 
+            wtgbj:'2%', 
+            cgjxxhs:'20%', 
             wgzlf:'100%', 
             mgc:'100%', 
         }],